Frequently Asked Questions

 
 

Considering planning a consultation but have some questions? Check these answers first!

Have Other Questions? Contact Us »

 

What jewelry can I have made? 

Anything! We have made it all. The main item we are consulted about is engagement rings and tennis bracelets. We stock a number of items in every category but if we don't have it we can make it.

Do you sell loose stones?

We can broker any deal for you regarding loose stones, we regularly travel to both New York and Philadelphia to source the best diamonds for the best price. The difference in price going through a broker can be substantial so contact us before trying to do this yourself!

I have a broken piece of jewelry I'd like repaired or turning into something else, do you do this?

We can turn broken or unwanted jewelry into something you will wear daily. Once you already have the stone or metal we can make it into anything else you desire. For example, if you wanted a cocktail ring making out of a family heirloom. If you don't already have a component we can also source and supply that at varying costs.

Do you require a fee?

The initial consultation with Scott is free of charge, we do not charge for our time in explaining or walking a customer through an idea they have. As soon as we have the idea confirmed and we have your go ahead, we will require a deposit to start the process. This fluctuates with the costs of the item and this will be explained thoroughly.

Do you buy back your items?

No, we do not buy back any jewelry as we mostly deal with custom work and this is special to the person buying it. You can contact us regarding a third party sale of jewelry and we can see what the best price he can get you is.

How long will this process take?

This all depends on what the item is and whether or not we have it in stock. If you like an item we have in stock you can take the piece home right from our office after full payment has been made. If we have given you the choice of several bands and loose stones it can take over two weeks to have these set, polished and in your possession. The timeline all depends on any changes made. We want you to be as happy as possible!

Do i receive a discount for recommending someone?

If you have had a great time working with us and want to recommend someone we would love to make sure you are rewarded for this. Ask them to mention your name!

Do you have a payment plan?

Please call us to discuss payment options, if we can work with you we will, there isn't a time limit on paying but no items can leave our office without payment received in full.

How can we leave a review?

Our Yelp page has just been created so that our customers can share their experiences. Please feel free to leave us a review!